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Return & Exchange Policies Note: Refunds will only be issued when accompanied by the original receipt and the original method of payment Fashion and Giftware *Refunds: All fashion items must be returned within seven days for full refund. Items must be tagged, unwashed, unworn and in resalable condition, be accompanied by a receipt and original form of payment. *Exchange/Store Credit: Items must be returned within fourteen days for an exchange or store credit. *All giftware must be accompanied by original packaging and in resalable condition. *All personal items including hats, socks, earrings are final sale. *All sales final on all discounted items. Tropical Plants *Tropical Plants are guaranteed to be pest and disease free for upto 7 days after purchase. *If you suspect a quality issue with your plant, please return with plant, receipt and original method of payment. *Plant must show signs of pests, disease or other significant quality issue to be eligible for a return. *All sales final on all discounted items. Bedding, Perennial and Edible Plants are Final Sale Trees and Shrubs *All trees and shrubs are final sale. Replacements may only be made in the case of a warranty. *All hardy trees and shrubs are covered under a winter hardiness warranty for 1 year from time of purchase or June 1st of the following year; whichever occurs first. *Zone 3 Hardy Trees and shrubs may be returned for a warranty if they did not survive over winter. Please phone Lacoste at (204)256-2377 to confirm warranty details before removing any trees or shrubs from the ground. *Trees and shrubs that are to be replaced under warranty must be returned to Lacoste and assessed in-person. Animal, environmental, or human damage is not a qualification for a warranty return. *All non-hardy novelty items will be covered until the October 31st of the year of purchase. *All trees and shrubs are warrantied to the purchase price. Barkman Concrete, Fountains & Bulk Product *Refunds: All returns must be made within 30 days and be accompanied by receipt and the original method of payment. *All returns exceeding one hundred dollars (before taxes) are subject to a 15% restocking fee. *All bagged products must be unopened and in resalable condition. *All sales final on all bulk products. Large Pottery *Pottery must be in resalable condition; if the pot has been planted, eligibility for a refund is void. *Refunds: All Capi and other large pottery must be returned within 7 days to be eligible for a refund. *Exchange/Store Credit: Pottery returned within fourteen days of purchase is eligible for exchange or store credit and is subject to a restocking fee of 15% of the total purchase price. *All sales final on discounted pottery Christmas *Fresh Trees & Greens: All fresh trees and greens (including wreaths, planters, greens bunches, bouquets, centrepieces and twigs) are final sale. *Fashion & Giftware: Gifted items must be returned before January 31st for exchange only. All giftware must be accompanied by original packaging and in resalable condition. All personal items including hats, socks, earrings are final sale. *Everlasting Trees: Warranty: 1-year on the tree lighting system (not including burnt-out bulbs), and 10-years on the tree frame. Trees to be replaced under warranty must be returned to Lacoste. Refunds: Everlasting Trees must be returned within 7 days to be eligible for a refund. Exchange/Store Credit: Everlasting Trees returned within fourteen days of purchase are eligible for exchange or store credit and are subject to a restocking fee of 15% of the total purchase price. Gift Cards The use of gift cards constitutes acceptance of the following terms and conditions: * Present your gift card as payment towards your purchases and Lacoste Garden Centre will deduct the purchase amount from the available value on the gift card. * You may continue to use the Gift Card until the value reaches zero. * Gift Cards are non-refundable and have no cash value, except as required by law. * Lacoste Garden Centre is not responsible for lost, stolen, damaged or unauthorized use of the card. * To check your card balance, please contact Lacoste Garden Centre. Please have your card number available located on the back of the card. * Lacoste Garden Centre Gift Cards never expire. *Terms and conditions subject to change without notice.

Online Order Pickup Orders are typically ready for pickup within 24 hours. Please wait until you receive your ready-for-pickup email before visiting, as your order confirmation does not mean your items are ready to collect. Orders placed on days we are closed will be processed when we reopen. Pickup is available during regular store hours at Lacoste Garden Centre, 2787 St. Mary’s Road. Please have your order number or ready-for-pickup email available when collecting your purchase. Orders must be picked up within 7 days of receiving your ready-for-pickup email. If you need more time, please contact us to make arrangements. Pre-orders and items with scheduled pickup dates follow the pickup details listed on the product page.

You may request a cancellation within 2 hours of placing your order by contacting us with your order number. After that window, we may already be preparing, sourcing, cutting, loading, or scheduling the order and cannot guarantee cancellation. Approved cancellations are refunded to the original payment method. This does not limit rights provided by applicable law.